FAQs - Frequently asked questions

The pflege.gv.at information platform is aimed at all people affected by nursing and care in Austria and their relatives.

At pflege.gv.at you can find out about offers and services relating to care and support. In addition to information valid throughout Austria, you will also find offers and information relating to your federal state.

The information platform offers you assistance if you ...

• want to get an overview of care and support issues in Austria.
• want to find the right support and care in your federal state.
• need advice and help as a family caregiver.
• need information on financial support and legal matters.
• have specific questions on certain topics such as dementia, hospice and palliative care.

More detailed information on the content and functions of pflege.gv.at can be found here:

If a term is underlined with dots, it is a glossary entry.

Click on the word underlined with dots to go to its explanation in the dictionary.

Under the menu item "Care guide" you will find the main funding options that apply throughout Austria. In addition, information on subsidies from the federal provinces is provided. In addition, special subsidies for people with dementia are also listed under the "Advice & help" menu item.

You can find more detailed information on subsidies here:

You can apply for funding for 24-hour care here:

You can find more detailed information about 24-hour care here:

Auxiliaries and medical aids include incontinence products, bandages, hearing aids, glasses, prostheses, inhalation devices, rollators, wheelchairs, hospital beds and much more.

To obtain medical aids and appliances, visit your family doctor. They will give you a doctor's prescription if required. Your health insurance will cover the costs or a proportion of the costs. If you borrow a product, the loan fee will be covered. For some items, prior approval must be obtained from the health insurance company.

You can find more detailed information about aids and medical aids here:

You can prove your identity digitally with an ID Austria. The following link will provide you with information about ID Austria:

Under the menu item "Advice & Help"there are telephone advice services and helpful links at both federal and state level. These are available under "Counseling centers throughout Austria" and "Advice centers in the state“ available.

You will also find the menu item "Advice & Help" a detailed description of the pilot project "Community Nursing". Community nurses are qualified healthcare and nursing staff who are your local contact persons for all matters relating to care and health.

The information service of the Ministry of Social Affairs provides an overview of care and support services. Here you can choose from over 5,000 social facilities nationwide.

There are also special services for people with dementia and people at the end of life. Information on this can be found under the menu item "Advice & help".

The "Care guide" takes you to the menu item "How to find the right care and nursing". Here you will find information on care and support options.

Information on self-help and training courses for family caregivers can be found under the following link.

infoplattform@goeg.at is available to you as a contact option if 

• the website is not barrier-free,
• you want to give us technical suggestions,
• you have questions about the functions of the website.

Questions about specific care and support services cannot be answered via this e-mail address. Please click on the menu item "Advice services" to contact advice centers in your federal state by telephone or e-mail.

We endeavor to ensure that the website is constantly being revised and expanded. Nevertheless, we ask for your understanding that we cannot answer your inquiries personally. The exception to this are problems with accessibility.